Shipping, Refund and Returns Policy - Cascadia 3D Printing & Design

Shipping

We are committed to giving you the best possible shipping experience. We ship all our orders via Australia Post and will try and dispatch your order if it’s in stock within 24 hours of receipt of payment when possible, getting your product to you is our top priority.

Australia Post is normally a very reliable service, but errors may occur. In the event of delivery problems, we will make every effort to ensure you receive your goods, receive a replacement or are refunded your purchase price. If you have any shipping problems, please contact by sending an email to info@cascadia3dpd.com.

Taxes and Duties

For customers not in Australia we ship orders Delivered at place (DAP), also called delivered duty unpaid (DDU). This term indicates that the seller (Cascadia Software) is only responsible for shipping the product, and that the customer is responsible for paying any import costs to the shipping carrier, such as duties, import taxes, or brokerage/disbursement fees upon delivery. Some shipping carriers charge additional fees for collecting duties upon delivery if the duties haven’t been paid in advance. Using the DAP incoterm might result in additional charges to the customer.

Order cancellation

Customers are able to cancel their orders as long as the order has not been shipped. Cancellations can be requested by emailing info@cascadia3dpd.com. If cancellation occurs outside of this, we will treat this as a change of mind and may charge a restocking fee.

Returns

Should you wish to obtain a refund for a product we may do so at our discretion under the following conditions:

All returns must be pre-arranged with us, by e-mailing info@cascadia3dpd.com.
The product must be returned to us at your expense with proof of purchase within 30 days of the date of receipt of your order.
The product must be new condition, unworn, unaltered and free from damages by the customer and enclosed in its original retail packaging where relevant.
We will not under any circumstances refund the cost of shipping the product to you.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If the refund is approved, then your refund will be processed via your original method of payment. If the returned item can be restocked, a restocking fee of 15% will be charged.

Warranty

We offer a 30-day warranty for products. The warranty is limited to replacement of the item or refund of the purchase price, to be determined by us. For warranty claims please contact us by emailing info@cascadia3dpd.com.

Limitation Of Liabilities

Under no circumstances will Cascadia Software be liable for any direct, indirect, special, incidental, consequential, or other damages resulting from any product purchased from us beyond the value of the item purchased, including, without limitation, any lost profits, business interruption, or loss of programs or information. We reserve the right to change any specification, design, model and or other information without notice.

International Shipping Times

Economy Air: Estimate 15 + Business days. Some countries can take a little longer

Express: Estimate 3-10 Business days Tracked and signature required